Assertion Techniques: 9 Verbal Skills – Part 1
Performing well in an encounter is analogous to being an actor.
Everyone needs to plan and rehearse for an encounter which entails having prepared a script to avoid surprises.
This does not mean that you need to rote learn a series of lines, but generic words, behaviours (body language, attitudes, tone of voice), and so on are best rehearsed in advance.
Therefore, I hope that you have really internalized the 7-Step Feedback Sequence of the previous article and will link these with the 9 Verbal Skills.
We have already considered the possible communication styles of ourselves and others in a previous posting, so don’t forget to keep these in mind as well.
Click on the link to hear the 4.17 minute AUDIO.
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