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Negotiation: Rehearse and Visualise

Visualization is the theater of your mind.

It is a powerful tool, but it needs to be backed up with practice, where you physically move and say things, preferably with someone else playing the role of your problem person, or in front of a mirror if this feels more comfortable at first.

Don’t be shy or embarrassed doing a role-play, think of it as a bit of fun, which can teach you a valuable lesson about success and failure in critical situations.

Body language or non-verbal communication is very important in determining whether a person’s communication style is sensitive, aggressive, passive or manipulative.

To communicate effectively, you need to ensure that your body language agrees with your words, rather than contradicting them.

Listen to the 4.34 minute AUDIO if you prefer.

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Assertion Techniques: 9 Verbal Skills – Part 2

This carries on from the last posting.

5. Force a Choice

• There comes a point in all negotiations and discussions when a resolution needs to be found.  Some people just cannot make up their mind, and need a little nudge.

• This is sometimes called a Double Bind when you say to a person, would you prefer this or this, and that person now needs to make a choice.

• It is also becoming very popular to use Tripled Binds, so as to really ensure a decision is made.

• Would you like to meet at this time, or this time, or this time: giving three options.

Click on the link to hear the 4.29 minute AUDIO.
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Assertion Techniques: 9 Verbal Skills – Part 1

Performing well in an encounter is analogous to being an actor. 

Everyone needs to plan and rehearse for an encounter which entails having prepared a script to avoid surprises. 

This does not mean that you need to rote learn a series of lines, but generic words, behaviours (body language, attitudes, tone of voice), and so on are best rehearsed in advance.

Therefore, I hope that you have really internalized the 7-Step Feedback Sequence of the previous article and will link these with the 9 Verbal Skills.

We have already considered the possible communication styles of ourselves and others in a previous posting, so don’t forget to keep these in mind as well.

Click on the link to hear the 4.17 minute AUDIO.
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Assertion Skills: 7-Step Feedback Sequence

We have been doing quite a lot of work on Assertion Skills for quite a few postings.

This time, we will look at a very simple Seven-Step Feedback sequence to let another person know how you feel about a particular situation.

Remembering that assertion is simply saying it how you feel.

It has nothing to do with putting blame or responsibility for a situation on the other person.

Listen to the 3.44 minute AUDIO if you prefer.

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