Interactive skills while finding out how a person feels are possibly the most important communication skills in building and maintaining Rapport.
They are also known as reflective skills or empathetic skills.
Reflecting is when you make remarks that acknowledge and show empathy for the speaker’s feelings.
Listen here to the 4.54 minutes AUDIO.
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This is the final part of “Why ask Questions?”
If you’ve just joined by reading this posting, I’ll just list the topics covered in the previous three Parts. If you’ve been following by reading the previous three parts, it will be a good refresher for you.
If you prefer, listen to the 5.18 minutes AUDIO.
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Previous related postings in, “Why ask Questions? - Part 1” and “Why ask Questions? - Part 2” included:
There is also the 5.08 minute AUDIO if that fits in better with your time.
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In “Why Ask Questions? – Part 1”, you read about gaining information, clarifying or verifying information, and checking for understanding and level of interest.
This time, you will read that by asking questions, you can determine the behavioural style of the other person, you’ll gain their participation, and how to use questions, as a form of giving information.
Listen to the 4.20 minutes AUDIO if you prefer.
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Hello Dear Readers,
I had a bit of a car accident which kept me from keeping up my love of writing these posts.
Believe me, I’d never purposefully let you down.
I’ll be fully back-on-deck Monday (Brisbane time).
If you want to read a few details about the accident and see my mangled car, check this out.
All the best.
Gloria
